User Experience
New applications, systems, and processes can be exciting knowing its potential, but also cause some anxiety with staff and stakeholders. Access Technology Solutions work closely with you to understand your business and propose a solution before launching directly into a new system. A strong understanding of the company’s users is key to a successful plan and solution. We take time to learn about the users’ patterns and behaviors with the current system. We want to know why they use it, how often, what information are they looking for, what their needs are, what their expectations are, etc. We then make a plan and offer examples of solutions always keeping the end result top of mind. Each step is methodical with examples to ensure there are no surprises and that users’ expectations are met throughout the process.