Customer Insights
Whether your business operates as business to business or business to consumer, your customers tell all about your productivity and profitability. What is your customer retention? What drives customers to come back? What services or products are your customers purchasing outside of your business? What is your relationship with your customers? Do you keep meaningful interaction with your customers? An important aspect of creating customer retention is keeping them engaged. The key to customer engagement is through social media. Social media shifts from businesses pushing their brands, one-dimensional marketing, to two-way communication. With social media, communication is taking place world-wide, 24/7 with countless numbers of people. Relationships thrive when dialogue is happening.
Genisis will develop customized tools to use social media strategies to help businesses with customer relations management. We will begin with a roadmap identifying tactics and prioritizing phasing of these tactics based on the readiness of the organization. Our solutions will enable monitoring and joining conversations that will result in increased brand awareness, loyalty and sales.
Genisis will develop customized tools to use social media strategies to help businesses with customer relations management. We will begin with a roadmap identifying tactics and prioritizing phasing of these tactics based on the readiness of the organization. Our solutions will enable monitoring and joining conversations that will result in increased brand awareness, loyalty and sales.