Management & On Demand Support
- Maintenance of reports and dashboards
- Management of user profiles, sharing model and role hierarchy
- Support via phone and email during business hours (as contracted)
- Rapid escalation process
- Development of change request process. Issue and change request tracking. Ongoing prioritization of change requests
- Service delivery report (monthly)
- FAQs, user guides and tip sheets (as appropriate)
- New release notifications
- Personally assigned EOD consultant
- Flexible experts on demand service packages. Annual, quarterly and on demand service packages customized to meet your business and budget needs
- Advanced analytics
- Fine-Tuning application
- System administration
- Informative webinars
- Rapid response
- 24/7 call center support