Call Center Application
Differentiate your company with service, quality, response time and efficient problem solving resolution by using the most effective call center applications based on Cloud computing. Through these applications, your service agents can create and track incoming cases coming from both traditional and social channels. You can view customers’ social profiles, automatically route and escalate cases and integrate with your telephony or back-office applications. Access Technology Solutions modify the application to your business needs and create a user-friendly application to ease the transition to this powerful tool.